PMI South Florida Chapter 2017 Professional Development Day

    June 09, 2017
    7:00 AM - 7:00 PM
     Add to Calendar

    Signature Grand
    6900 State Road 84
    Davie, FL 33317
    Venue website
     Directions

     

    CUSTOMER EXPERIENCE

    Have you ever wondered how the Walt Disney World Resort continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Service? It is not about service. It’s all about creating a memorable Customer Experience. 

    Keynote Speaker

    John Formica the "Ex-Disney Guy"

    At the WDW Resort in Orlando, FL, John managed their top luxury resort properties to lead his teams to achieve the highest guest satisfaction ratings among all Disney Resort Hotels. As a result, who do you think the Disney Institute contacted to help them develop their "Customer Loyalty -Disney Style" program and facilitate it to companies and business professionals all over the world. John was also selected to co-chair the company wide roll-out of the “Disney Guest Satisfaction Program” among its 60,000 employees at WDW.

    Today, John is a leading authority on Tourism, Hospitality and Service Industries alike. He brings a wealth of knowledge, high energy and practical, not theory, hands-on experiences to his over 3,000 keynotes and seminars. As a result, he has coached hundreds of professional leaders, organizations and business, inspired audiences throughout the US to achieve extraordinary results. John has recently appeared on the NBC Today Show , FOX and radio stations around the world.

     

     

    Companies are empowering clients with the consumption of products and services, and these empowerment increases the expectations and level of demand in customers and potential partners. So, the term “Customer Experience” is created as a necessary field to be covered, studied and measured.

    This is why our Chapter is interested in offering you all about the “Customer Experience Revolution”. You need to be prepared in CX to be ahead of this growing tendency in the world.

     

    Please click here to check our panel and see who is presenting at our event.

     



    Anjali
    León


    Jacques
    Goupil


    Doug
    Humbert


    Ramsay
    Millar


    William W.
    Davis


    Matthew
    D’Antonio
      


    Syed
    Ali


    Regina
    Batista


    Connie
    Maldonado


    Hans
    Meijer


    Alfredo
    Octavio


    Rodolfo
    López


    John
    Dorak
     


    Franklin
    Fletcher
     
     
             

     

    Looking for PDU's?

    Earn up to 8 PDU's!

    PMI South Florida's Professional Day is a pack-filled day of workshops for project managers to earn PDU's.  Thought leaders from around the country teach attendees the "best of class" solutions to improve project outcomes.  Career development and networking are favorites.

    In today's environment, the core foundational concepts of project management are readily available for project manager practitioners to learn at Professional Day (PDD).

    The ability to build, maintain, and stregthen relationships is what seperates exceptional project managers and team members.   

     


     SCHEDULE OF THE DAY'S EVENTS

     


     Who Should Attend?

    •Executives •Strategic managers •Consultants •Marketing and Sales professionals •Corporate managers •IT professionals •Project managers •Business and System analysts •Agile practitioners •Vendors •Instructors •Unemployed professionals 


     Event Sponsors

     Special Thanks to our sponsors:

     

     

     

    Tickets

    $295.00 PDD Event Ticket - PMI Chapter Member
    $250.00 Earlybird rate before May 8

    $325.00 PDD Event Ticket - PMI Chapter Guest (Non-Member)
    $300.00 Earlybird rate before May 8

    $325.00 Southern Glazer Attendee
    $300.00 Earlybird rate before May 8

    $1,375.00 FPLgroup

    $1,650.00 JMFAMgroup

    Documents

    PMI PDD 2017